What sales people complain about?
| often | |
| Orders are often cancelled at the last moment. | |
Customers sometimes pay late (or not at all).
| |
| Customers often send incomplete order forms | |
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What purchasers complain about?
| often | |
| There are often delays in delivery. | |
The wrong goods are sometimes sent.
| |
| The quality of the product is often not as we expect. | |
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